Who We Are
AC Fix Dubai ("we", "us", "our") provides AC repair, service, installation, and cleaning in Dubai, UAE. Our website is acfixdubai.com. You can contact us at [email protected].
What Information We Collect
We collect the following personal information when you submit a lead or contact form:
- Name
- Phone number
- Emirates (location/area in Dubai)
- Service type requested
- Any message or notes you include
We also collect standard web analytics data (page views, device type, referral source) via Google Analytics 4. This data is anonymised and aggregated — we do not use it to identify individual visitors.
How We Use Your Information
We use the personal information you submit solely to:
- Contact you about the AC service you requested
- Pass your enquiry to a qualified technician for follow-up
- Respond to questions or feedback you send us
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Who We Share Your Data With
Your contact information may be shared with our technician partners in Dubai for the sole purpose of fulfilling your service request. These partners are bound by confidentiality obligations and may not use your data for any other purpose.
We use Cloudflare for infrastructure and Resend for notification emails. These services process data on our behalf under their own privacy and security standards.
Data Retention
Lead form submissions are retained for up to 12 months. You may request deletion of your data at any time by emailing [email protected].
Your Rights
Under UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law) and applicable regulations, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for us to contact you
To exercise any of these rights, contact us at [email protected]. We will respond within 14 business days.
Cookies and Analytics
We use Google Analytics 4 to understand how visitors use our website. GA4 uses cookies to collect anonymised usage data. No personally identifiable information is sent to Google Analytics.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Security
All data is transmitted over HTTPS. Lead form submissions are stored in a Cloudflare D1 database with access restricted to authorised personnel only.
Changes to This Policy
We may update this privacy policy from time to time. Material changes will be noted by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
If you have questions about this privacy policy or how we handle your data:
Email: [email protected]
Location: Dubai, UAE